Helseklage is a national complaints body for the health service, located in Bergen. The body's main task is to process complaints against decisions from various bodies within the health sector. This includes, among other things, matters related to patient care and health management. Helseklage also functions as a secretariat for several boards, such as the Pharmacy Complaints Board and the Patient Injury Board, and thus contributes to a structured handling of complaints.
In addition to handling complaints, Helseklage offers information and guidance to experts and treatment facilities. The body focuses on providing clear information about complaints procedures and rights, which is important to ensure that complaints are handled fairly. Through feedback from complainants, Helseklage contributes to improving health services, which is a central part of their mandate.