KSindeks is part of CustomerTrends AS, a consultancy specializing in customer experience and customer service. The company offers Norway's largest customer service measurement, which provides insight into customer experience and trends. Through benchmarking, KSindeks helps businesses strengthen their services and adapt to changes in the market.
The focus area includes a combination of technology and human interaction in customer service, as well as discussions about future changes in call centers. KSindeks also has a podcast that gives listeners a deeper understanding of the topic. In addition, the company plans to investigate customer attitudes towards bots and artificial intelligence in 2026, which could provide valuable insights for the future of customer service.