NAV Appeals Body West is part of the NAV system and has the main task of handling complaints about decisions made by NAV. The organization works to ensure that users receive fair treatment of their cases, and that complaints are assessed in accordance with applicable laws and regulations. NAV Appeals Body West has a special focus on providing a thorough and objective assessment of complaints regarding benefits and services from NAV.
The Appeals Body has a team of professionals who are trained to handle complaints cases, and who have experience with the various aspects of social services. They emphasize providing clear and understandable feedback to complainants, as well as informing about further processes. NAV Appeals Body West thus contributes to strengthening legal certainty for individuals who depend on NAV's services.