The Patient and User Ombudsman in Viken, with an office in Drammen, offers free advice, guidance and assistance to patients, users and relatives. The Ombudsman aims to support users in their encounters with the health service, and deals with current issues and experiences shared by users. This helps to give a voice to patients and relatives in the health service.
An important part of the Ombudsman's work is to maintain confidentiality, which ensures confidentiality for those who contact them. It is also possible to contact them anonymously, which can be an advantage for those who wish to discuss their experiences without revealing their identity. Through these services, the Ombudsman works to improve conditions for patients and users in the region.