NAV Contact Center Øst-Viken in Fredrikstad is a social service that offers comprehensive information and guidance in several areas. The organization assists with questions related to work, health and illness, and provides advice on family and children. In addition, they offer advice on pensions and social services, and have resources available for adaptation and aids adapted to different needs.
The contact center emphasizes accessibility and offers services in several languages to accommodate a wide audience. In order to provide quick help and guidance, they have also implemented a chatbot. The focus is on informing individuals about their rights and opportunities within the various services offered.