The Patient and User Ombudsman in Finnmark has its office in Hammerfest and offers free advice and guidance to patients, users and their relatives. The Ombudsman acts as a support in meetings with the health service, and aims to ensure that the users' rights are safeguarded.
The Ombudsman is bound by confidentiality, which helps to protect the privacy of those who contact him. It is also possible to contact him anonymously, which can be an advantage for those who wish to discuss their experiences without revealing their identity. Focusing on current issues and experiences from the health service is an important part of the Ombudsman's work, which helps to improve the health services in the region.