NAV Sør-Troms is based in Harstad and functions as a social service organization that offers a wide range of services. The organization provides information about work, health and illness, as well as guidance related to family and children. This includes advice on pensions and various social services, which are important for the residents of the region.
In addition to traditional advisory services, NAV Sør-Troms also offers aids and adaptations for people with different needs. To improve the accessibility of information, a chatbot has been developed that provides quick help to users. The organization focuses on user-friendliness and has established shortcuts to relevant services, making it easier for users to navigate the offers.