Obs is a hypermarket that offers a wide range of products, including groceries and household items. The store has implemented several services to improve the customer experience, such as click and collect, where customers can order items online and pick them up in store within two hours. In addition, they have a 120-day open purchase policy, which allows customers to return items within this period.
For Coop members, there are also options for purchase returns, and the store has introduced a food guarantee to ensure the quality of the food. Obs focuses on sustainability and offers initiatives that promote environmentally friendly choices. They also have resources such as inspiring recipes and dinner offers, as well as information on self-preparedness and emergency supplies. Live shopping events give customers an interactive shopping experience.