The Patient and User Ombudsman in Agder is a public body that offers free advice, guidance and assistance to patients, users and relatives. The Ombudsman works to ensure that patients' and users' rights are safeguarded in their interactions with the health service. Through their services, they provide information on current issues concerning patient rights, and they assist in navigating the health service.
To maintain confidentiality, the Ombudsman has a duty of confidentiality, which gives users security in communication. It is also possible to contact anonymously, which can be an advantage for those who wish to discuss sensitive matters without revealing their identity. The Ombudsman focuses on being a support for users in their interactions with health services, and helps to promote a better understanding of rights and opportunities within the health service.