The Secretariat of the Conflict Councils is a municipal administration unit in Oslo that offers services related to conflict management. The office functions as a safe meeting place for parties in conflict, where mediation can help process feelings after unfortunate events. Here, the parties can ask questions about unresolved matters, and they have the opportunity to decide the content of the agreement that is entered into.
An important aspect of the agreements entered into through the secretariat is that they can have an impact on police certificates in connection with criminal cases. It is possible for cases to be deleted from the police certificate after a period of two years, which may be relevant for parties who wish to have a fresh start. The office also offers customized solutions for people under the age of 18, which shows an awareness of the specific needs of younger individuals in conflict situations.