The Financial Complaints Board is an independent body that handles complaints from consumers and businesses within the financial sector. The Board's task is to contribute to a fair and efficient resolution of disputes between parties, especially in matters involving banking services, insurance and investments. The handling of complaints is free of charge for consumers, and the Board aims to ensure that all parties receive a thorough assessment of their cases.
The Board was established to promote security and confidence in the financial market, and it contributes to informing about rights and obligations in financial matters. Through its decisions, the Financial Complaints Board provides guidance to both consumers and financial institutions, which can help prevent future disputes. The organization plays an important role in maintaining a well-functioning financial market in Norway.