The Patient and User Ombudsman in Troms offers advice and guidance to patients, users and relatives in connection with healthcare services. The Ombudsman aims to assist in meetings with the healthcare service, and provides support to those who want to navigate the healthcare system. The services are free of charge and are carried out under a duty of confidentiality, which ensures confidentiality for users.
An important part of the Ombudsman's work is to focus on current issues and share experiences from the healthcare service. It is also possible to contact anonymously, which can be an advantage for those who want to discuss their concerns without giving their identity. The Patient and User Ombudsman in Troms is thus a resource for those who need help and guidance in the healthcare system.