NAV Appeals North is part of the NAV system and has as its main task to handle complaints against decisions made by NAV. The organization offers services related to complaints handling within various areas of social services, including benefits and services regulated by legislation.
As a social service organization, NAV Appeals North works to ensure that complaints processes are fair and transparent. They provide guidance to individuals who wish to appeal decisions, and inform about rights and opportunities in the complaints system. The organization focuses on handling complaints effectively and in line with applicable laws and regulations.
NAV Appeals North contributes to strengthening legal certainty for users of NAV's services by offering a structured approach to complaints handling. This makes it possible for individuals to have their cases reviewed if they believe that the decisions are wrong or unfair.