The Patient and User Ombudsman in Trøndelag offers free help to patients, users and relatives who need support in dealing with the health service. The Ombudsman functions as an independent body that provides advice, guidance and assistance, with a focus on ensuring that the rights of patients and users are safeguarded.
The services include the possibility of anonymous contact, which makes it easier for individuals to share their experiences and get help without revealing their identity. The Ombudsman works on current cases and collects experiences from the health service to contribute to improvements in the system. Confidentiality is an important part of the work, ensuring that sensitive information is treated confidentially.