The NIO Service Center offers a wide range of services within car repair and maintenance. The center is known for its worry-free service experience, which includes a convenient one-click service request via the NIO App. This makes it easy for customers to order services and get help with their cars.
In addition to standard repair services, the NIO Service Center offers a collection and delivery service to make the process even more convenient. The center also provides comprehensive guarantees, including a 5-year or 150,000 km guarantee on cars, as well as an 8-year or 160,000 km guarantee on high-voltage batteries. A 10-year rust guarantee and a 5-year paint guarantee are also offered. For customers who experience problems during the warranty period, free roadside assistance is available 24/7, as well as mobility options after an accident.