Øst Helse is a specialist clinic that offers services in hearing and sleep. The clinic focuses on giving patients a safe and comfortable experience. To maintain a hygienic environment, outdoor shoes are not permitted on the premises, and slippers are offered to visitors. Pushchairs must be locked outside, but pushchair locks are available for safety.
The clinic uses a secure SMS service for canceling appointments, which gives patients a simple and safe way of handling appointments. Øst Helse encourages patients to arrive punctually, with a recommendation to arrive a maximum of five minutes before the appointment. It is important to note that sensitive patient information cannot be posted on unsecured platforms such as Google, and the clinic recommends direct feedback.