Puzzel AS is a player in telecommunications services based in Oslo. The company offers an AI-powered customer experience ecosystem designed to improve customer service and streamline communication between businesses and their customers. Through the use of virtual agents, repetitive tasks can be automated, which contributes to a more streamlined handling of inquiries.
One of the central functions of Puzzel AS's services is the ability to collect communication from various channels, including SMS, e-mail and social media, in one place. This provides a comprehensive overview of customer conversations, which can also be analyzed and transcribed to provide insight into customer behavior and needs. In addition, the company offers support to employees through AI assistants, such as Co-Pilot, to ensure a human approach in conversations and further improve the customer experience.