The Church's SOS in Trøndelag offers a 24-hour crisis service that is available both by phone and internet. The organization handles approximately 400 inquiries daily, which shows the great need for support and humanity in society. The service is staffed by volunteers who receive thorough training through introductory courses, as well as digital and physical courses that are available to anyone who wants to contribute.
Volunteer employees undertake to take a minimum of two shifts per month, and also participate in professional meetings and guidance to develop their skills. There are always two people on duty, which facilitates the exchange of experience and support between the employees. The Church's SOS in Trøndelag focuses on providing help and support to people in crisis, and works to create a safe and inclusive environment for both inquiries and volunteers.