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Review Moderation | NorgeGuide

Last updated: 6 November 2026.

Reviews on NorgeGuide (norgeguide.com) help people choose places and businesses. For them to be trustworthy, we moderate them by clear rules. This page sets out which reviews we publish, which we remove, and how to challenge a decision.

1. Who can leave reviews

A review is written by someone with real experience of the place or business: they went there, used the service or bought something. Reviews of your own business, of competitors and paid-for reviews are not published.

2. What we publish

  • Personal experience and impressions, including critical ones, as long as they are to the point.
  • Specifics: what was good, what was not, how the service went.
  • A rating on our scale together with the text.

3. What we do not publish and remove

  • Insults, threats, hate speech and swearing aimed at people.
  • Third parties' personal data: phone numbers, addresses, staff surnames without reason.
  • Spam, advertising, links to other sites, repeated text.
  • Knowingly false statements and defamation.
  • Reviews unrelated to the place or business.
  • Text copied from other sources.

4. How reviews are checked

  • Every review is linked to a Google account. Anonymous reviews are not possible.
  • Our moderators read every review. They check that it does not break Norwegian law, contains no aggression, insults or threats, no hatred or persecution because of religion, nationality or other grounds, no provocation or personal disputes, and that it is not written by the business itself or by a competitor.
  • We do not check a receipt or booking for each review, so we cannot confirm that every author actually used the service or bought the product.
  • Positive and negative reviews are published by the same rules.
  • When we remove or do not publish a review, we tell the author which rule was broken and how to ask for a new review of the decision.

5. Complaining about a review

If a business or a visitor thinks a review is unfair or false, write to [email protected]. Give the link to the page and what is disputed. We handle the complaint, ask for evidence if needed, and decide: keep, correct or remove.

6. Appeal

If you disagree with our decision on a complaint, you can ask for a second review in the same email. The decision after the second review is final on our side. This does not take away your right to approach the supervisory authorities or the courts under Norwegian law.

7. Paid placement and reviews

Paid services and advertising do not affect reviews. Businesses with priority placement or a premium listing are marked with a crown icon. The crown means the business pays for priority placement or a premium listing. We do not remove honest negative reviews for payment, and we do not publish positive ones for payment.

8. Contact

Questions about reviews and moderation: [email protected].

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