Ombudsman for patients in Oslo and Akershus is a social service organization that offers free advice and guidance to patients, users and relatives. The organization's aim is to assist individuals in their encounters with the healthcare service, and it emphasizes being a support in the process of navigating the healthcare system.
An important part of the Ombudsman's work is to ensure confidentiality through a duty of confidentiality, which gives patients security in contact with them. The organization also offers the option of anonymity, which can be an advantage for those who wish to discuss sensitive matters. Focus on current issues and experiences from the health service contribute to a better understanding of patients' needs and challenges.
