Can I get a refund or cancel the service?

Here we explain what applies if you want to end a paid service on NorgeGuide, or wonder if you can get your money back.

Can I get a refund?

No. Payments for paid services are not refunded, also if you stop using the service before the end of the period. This does not limit rights that you have under mandatory law.

That is why it is a good idea to read the offer carefully before you accept it. The offer shows the services, period and price. If anything is unclear, ask before you pay.

Do I have to cancel the service?

No. The service does not renew automatically, so there is no subscription to cancel. If you want to continue after the period, you receive a new offer and a new invoice. If you do not reply to the offer, nothing happens.

What happens when the period ends?

• Your listing automatically returns to a standard free listing.
• It stays in the catalogue with all its information and reviews.
• The crown icon and the priority placement are removed.

Have you not paid yet?

The service starts only when the payment has arrived. If you do not pay within the term on the invoice, the offer lapses and the service does not start. More about this in Invoices and payment documents.

Can we stop the service?

Yes, if you seriously or repeatedly break the terms, for example by sending illegal material. You first receive a written notice. In such cases the payment is not refunded.

Questions?

Write to [email protected]. Include the invoice number and the name of your business. We answer as soon as we can. More about payment in How to pay for advertising and services.

Related

• How to pay for advertising and services
• Invoices and payment documents
• What paid services are there for businesses?
• Paid Services Terms

Sources

• Terms of Use (NorgeGuide)
• Madloba Consult LLC (madlobaconsult.com)