How to report illegal content

If you see something on NorgeGuide that you believe is illegal, you can report it to us. It can be a review, a comment, a photo or a text.

What can you report?

• defamation and serious accusations
• threats and harassment
• personal data about you or others, such as a phone number or an address
• photos or texts used without permission from the rights holder
• fraud and fake offers

Is it only wrong information about a business, such as the address or opening hours? Use the Correct an inaccuracy form. Do you disagree with a review? See How to complain about an unfair or fake review.

How to report

Send an email to [email protected] with the subject "Content complaint". Include:

• the link to the content
• why you believe it is illegal
• your name and email address
• a statement that the information you give is accurate and complete

What happens next?

• We confirm that we have received your report.
• We assess it carefully and objectively, usually within five working days.
• We tell you what we decided and how you can ask for a new review.
• The person who published the content is told if we remove it and why.

If someone may be in danger, we contact the police. In an emergency, call the police yourself on 112.

Which rules do we follow?

The EU Digital Services Act (DSA) has not yet been incorporated into the EEA Agreement. We still handle reports according to the same principles. We process personal data under the Norwegian Personal Data Act. More in Terms of Use and Legal Information.

Related

• How to complain about an unfair or fake review
• How to contact us
• Privacy Policy

Sources

• Regulation (EU) 2022/2065 on digital services, DSA (eur-lex.europa.eu)
• Norwegian Government: EEA note on the DSA, in Norwegian (regjeringen.no)
• Norwegian Personal Data Act, personopplysningsloven (lovdata.no)