The site isn't working: what to check

Is a page not loading, can you not sign in, or is a form not being sent? Often you can fix it yourself in a couple of minutes. Here is what to check first.

1. Reload the page

• Refresh the page and check that your internet connection works.
• Try another browser, or a private window.
• Check that your browser is updated to the latest version.

2. Clear the cache and cookies

Old data stored in the browser can cause errors. Delete the cache and cookies for norgeguide.com in your settings (Chrome, Firefox, Safari, Edge: Settings, Privacy). Afterwards you need to sign in again.

3. Sign-in or a form does not work

Sign-in and forms need some strictly necessary cookies. If you block all cookies, sign-in and forms may stop working. Allow cookies for norgeguide.com.

Our forms are protected against spam with Cloudflare Turnstile, which checks in the background that a person is filling them in. If you use an extension that blocks scripts, try turning it off for a moment.

Problems with Google sign-in? See Can't sign in with Google?.

4. A map or video is not shown

Maps, videos and widgets from other services load only after you consent to the External content category. Until then you see a placeholder. You change your choice with the "Cookie settings" button at the bottom of every page. Read more in What cookies does NorgeGuide use?.

Still not working?

Tell us through the feedback form or write to [email protected]. Write the name of the site (NorgeGuide) and a short subject. Include:

• the link to the page with the error
• your device and browser
• what you did and what happened
• a screenshot, if you can

We do not offer phone support. If the details about a business are wrong, use the Correct an inaccuracy form.

Related

• Can't sign in with Google?
• What cookies does NorgeGuide use?
• How to check the status of your request
• Cookie Policy

Sources

• Cookie Policy (NorgeGuide)
• Google: Fix issues with Google Account third-party connections (support.google.com)