How to check the status of your request

Have you sent a form or an email to NorgeGuide and are waiting for an answer? Here you can see how long it usually takes, and how to ask about the status.

How long does it take?

• Correcting information in a listing (Correct an inaccuracy): usually within 5 working days.
• Reports of illegal content: we confirm that we have received your report, and we aim to answer within 5 working days.
• Other questions: we answer as soon as we can.

We answer by email. We do not have phone support.

Before you ask about the status

• Check the spam and promotions folders in your email.
• Check that you entered the right email address in the form.
• Is it about a change to a listing? Open the page and see if the change has already been made. See How to correct information in a business listing.

How to ask about the status

If you can, reply in the same email thread, so we have the whole case in one place. If you used a form, write to our support team at [email protected]. Include:

• the name of the site: NorgeGuide
• a short subject, for example "Status: address correction"
• the date you sent your request
• the link to the page it is about
• the email address you used

Where to write

• Questions about payment and invoices: [email protected]
• Reports of illegal content: [email protected], subject "Content complaint"
• Sign-in problems or deleting your account: [email protected], from the Google address you sign in with
• Other questions the help centre does not answer: [email protected]

More ways to reach us are in How to contact us and on the Offices and contact page. Is the site not working? See The site isn't working: what to check.

Related

• How to correct information in a business listing
• How to contact us
• The site isn't working: what to check
• Offices and contact

Sources

• Terms of Use (NorgeGuide)
• Offices and contact