How to delete your account and data

You can delete your NorgeGuide account whenever you want. It costs nothing, and you do not need to give a reason.

How to request deletion

1. Write to [email protected] from the Google address you use to sign in. This shows us that the request comes from you.
2. Write "NorgeGuide" and the subject "Delete account".
3. Tell us whether you also want your reviews deleted.

We confirm when the account has been deleted. If you have questions along the way, just reply to our email.

What happens to the data?

• After the account is deleted, we delete the account data within 30 days, unless the law requires us to keep it longer.
• Technical logs and backups are kept for up to 30 days.
• Form submissions are deleted 6 months after the enquiry is closed.
• Accounting records for paid services are kept as long as accounting law requires.

If you only want to remove one review and keep your account, see How to edit or delete your review.

Your rights

Under the General Data Protection Regulation (GDPR) and the Norwegian Personal Data Act, you have the right to access, rectification and erasure, and you can withdraw consent. We reply within 30 days. If you are not satisfied with our reply, you can complain to the Norwegian Data Protection Authority (Datatilsynet).

Your Google account is not deleted. It belongs to you. If you also want to remove NorgeGuide from the list of linked apps, you do this in your Google account settings. More about how we handle data: How we handle personal data and the Privacy Policy.

Related

• How to sign in to NorgeGuide
• How we handle personal data
• How to edit or delete your review
• Privacy Policy

Sources

• General Data Protection Regulation, Regulation (EU) 2016/679, GDPR (eur-lex.europa.eu)
• Norwegian Personal Data Act, personopplysningsloven (lovdata.no)
• Norwegian Data Protection Authority, Datatilsynet (datatilsynet.no)