Can a business be removed from the catalogue?

Many businesses ask if they can be removed from NorgeGuide. Short answer: the catalogue is a reference service, and as a rule we do not remove a business only because it does not want to be listed. But there are exceptions, and it is often better to correct a listing than to remove it.

Why is the business listed?

We collect publicly available information about businesses, such as name, address, phone and opening hours. Sometimes the information comes from the business itself or from users. The legal basis is legitimate interest, because the catalogue helps people find businesses. Read more in Why is my business already in the catalogue?.

When can a listing be changed or removed?

• The business has closed or moved. Then we update the listing. See The business has closed or moved: what to do.
• The information is wrong. Ask us to correct it instead of removing the whole listing.
• You run a sole proprietorship. Then the information is also personal data about you. You can object to the processing (GDPR Article 21). We assess each request individually.

We do not remove a business only because it does not want reviews. If you disagree with a review, you can complain about it.

How to send a request

If it is about personal data, write to [email protected]. We reply within 30 days. Other questions can go to [email protected]. Include:

• the link to the listing
• what you want changed or removed
• why, and your role in the business

If you are not happy with our answer, you can complain to the Norwegian Data Protection Authority (Datatilsynet). More about your rights in the Privacy Policy and the Terms of Use.

Related

• Why is my business already in the catalogue?
• The business has closed or moved: what to do
• How we handle personal data

Sources

• Regulation (EU) 2016/679, GDPR (eur-lex.europa.eu)
• Norwegian Personal Data Act, personopplysningsloven (lovdata.no)
• Norwegian Data Protection Authority, Datatilsynet (datatilsynet.no)