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Is Direct Ferries a safe way to book ferries to and within Norway?

What Direct Ferries is, what it charges and who handles problems.

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Short answer

Direct Ferries is a genuine booking agent, run by Direct Ferries Limited in the UK, that sells tickets on behalf of ferry companies and adds its own service fee. Your journey then follows the ferry company's terms. Changes and cancellations made through Direct Ferries cost extra, so for Norway you can also book directly with Color Line or Fjord Line.

Ferry tips for Norway a red train crossing a bridge, a small airplane above and a ferry on blue water below

Why

  1. Direct Ferries Limited has its registered office in Ipswich in the United Kingdom and acts as an agent for the ferry operators.
  2. If the terms of Direct Ferries and the operator conflict, the operator's terms prevail, and refunds follow the operator's rules.
  3. Direct Ferries charges £10 or €12 per booking for online cancellations and £20 or €25 for cancellations by phone or email, on top of any operator charges.

Details

The service fee is added to the ticket price and shown before you confirm. For problems with the crossing itself, Direct Ferries tells you to contact the ferry company directly, while complaints about the booking must reach Direct Ferries within 14 days. Direct Ferries recommends travel insurance that covers the failure of a ferry company.

Tip

Compare the total price with the ferry company's own website before you pay; if it is the same, booking direct means one company handles both the ticket and any changes.

What may differ

The Best Price promise from Direct Ferries has conditions: claims must be made within 24 hours of booking, and promotional fares and some operators are excluded.

People also ask

  • Is Direct Ferries legit?

Sources

This answer is for reference only. Terms and fees can change, so check the booking conditions of Direct Ferries before you pay.

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