How long do I have to collect a parcel in Norway?
Pickup points, Pakkeboks, extensions and holiday rules.
Short answer
Most parcels at a Posten pickup point must be collected within 7 days, which you can extend free of charge to 14 days in the Posten app. In a Pakkeboks you have 4 days, extendable to 7. Parcels not collected in time are sent back to the sender. Registered letters and Poste Restante wait 3 weeks.
Why
- Posten gives a 7-day collection deadline for parcels delivered to a pickup point, apart from Pakkeboks.
- The deadline can be extended free of charge from 7 to 14 days in the Posten app or by SMS, although some senders do not allow it.
- If the recipient does not collect the parcel within the deadline, it is returned to the sender.
Details
Letters too large for the mailbox, registered letters, insured letters (verdibrev) and Poste Restante have a 3-week deadline. Parcels with only a paper pickup notice, for example some parcels from abroad, still have 14 days. Parcels held because customs documents are missing have 14 days for a response before they are returned to the sender.
Tip
If you are travelling, extend the deadline in the Posten app as soon as you get the notice, since the extension is free but not possible for every parcel.
What may differ
Around holidays the rules change: parcels with a deadline between 15 and 31 July are returned on 1 August, and those due between 23 and 31 December are returned on the third working day after New Year.
People also ask
- How many days does Posten keep a parcel?
- What happens if I don't collect my parcel in Norway?
Sources
- Posten: Collection deadlinesChecked at:
- Posten: Terms for Norgespakke largeChecked at:
This answer is for reference only. Rules can change, so check the deadline in the Posten app or on Posten's website.
Household and servicesRelated questions
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Where are Posten's own post offices in Oslo?
Posten runs three post offices of its own in Oslo: Vika in Klingenberggata 7, Majorstuen in Kirkeveien 61 and Nydalen in Kristoffer Aamots gate 5.
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How do I forward my mail when I move in Norway?
When you move in Norway, order a permanent address change from Posten, which forwards letters to your new address free of charge for 12 months.
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What should I do if my parcel is lost or delayed?
If a parcel is delayed, check the tracking, since new events can take 1–4 days to appear, and then contact the sender, who normally files any claim with Posten.
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Does Posten deliver mail and parcels every day?
Posten delivers letters every other weekday, three days one week and two the next, while parcels to the mailbox come every weekday.