How do parcel lockers (pakkeboks) work in Norway?
Posten Pakkeboks and PostNord lockers step by step.
Short answer
Parcel lockers in Norway open with the carrier's app, so you collect a parcel from a Posten Pakkeboks with the Posten app and Bluetooth, at any time of day. Posten has lockers in 2,000 places, and PostNord has 4,000 of its own. You choose the locker as delivery method at checkout and get a message when the parcel is ready.
Why
- Posten says it has placed parcel lockers in 2,000 places in Norway, from Mandal in the south to Hammerfest in the north.
- The Posten app works as a digital key, and Posten's help page says Bluetooth must be on and you must stand close to the locker to open the door.
- PostNord says its 4,000 lockers open with Bluetooth and the PostNord Norge app, and that most of them are open around the clock.
Details
A parcel for a Posten Pakkeboks can be no larger than 50 x 44 x 59 cm, and parcels that do not fit go to the staffed pickup point instead. In the Posten app you can extend the pickup deadline to 7 days free of charge, share the parcel so someone else can collect it, return goods to an online shop and send a parcel without a label. PostNord's lockers also accept returns with a valid return label.
Tip
Turn on Bluetooth and open the app before you reach the locker, since the digital key only works when you stand right next to it.
What may differ
Parcels that are too large or need temperature control are not delivered to lockers and go to your ordinary pickup point.
People also ask
- How do I collect a parcel from a pakkeboks?
- How do Posten parcel lockers work?
Sources
- Posten: PakkeboksChecked at:
- Posten: Help with PakkeboksChecked at:
- Posten: Questions about Parcel lockerChecked at:
- PostNord: Parcel lockersChecked at:
Information checked on 15 October 2026.
Household and servicesRelated questions
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Where are Posten's own post offices in Oslo?
Posten runs three post offices of its own in Oslo: Vika in Klingenberggata 7, Majorstuen in Kirkeveien 61 and Nydalen in Kristoffer Aamots gate 5.
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How do I forward my mail when I move in Norway?
When you move in Norway, order a permanent address change from Posten, which forwards letters to your new address free of charge for 12 months.
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What should I do if my parcel is lost or delayed?
If a parcel is delayed, check the tracking, since new events can take 1–4 days to appear, and then contact the sender, who normally files any claim with Posten.
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Does Posten deliver mail and parcels every day?
Posten delivers letters every other weekday, three days one week and two the next, while parcels to the mailbox come every weekday.